RETURN & REFUND POLICY
1.0 Introduction
Please read and understand this Return and Refund Policy before you apply for a return or refund in MamaBaby.com.my. We will consider you have already understood and have consent with this Return and Refund Policy when you start an application for a return or refund. Should you have any queries or concerns in relation to this Policy, kindly contact us at [email protected]
2.0 Cancellation
Once you have submitted your Order and your payment has been authorized, you will not entitled to cancel your Order, nor will you be entitled to a refund.
3.0 Return & Exchange
Upon receipt of your Order, if you discover that there are issues with your Order, please contact us immediately at [email protected] and quote your Order Number with photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the item you received are not of satisfactory condition or quality, we will agree with “Returns and Exchange with the same item”.
Buyer may apply for returns in the following circumstances:
- Defective/Damaged Item
- Wrong Item
3.1 Condition of Returning Product
The following criteria MUST be met in order for product to be accepted for return:
The Item being returned for any reason must be notified to [email protected] within 7 days of receipt
The Item, including any complimentary items that come with the Item, must be returned in the condition received by Buyer on delivery. We will recommend Buyer to take photo of the Item upon receipt.
3.2 Liability of Product Return Shipping Fee
For unforeseen error from damaged, faulty or wrong product delivered, we will bear return shipping fee.
4.0 Refunds
If we failed to deliver due to insufficient stock, MamaBaby.com.my will refund the applicable sum to Buyer’s credit/debit card or designated bank account.
Refund is NOT applicable for “Returned due to customer unreachable/not available at the location”.
5.0 Updates To Our Return & Refund Policy
We may be required to revise and/or modify this Return & Refund Policy from time to time and the updated version shall apply and supersede any and all previous versions, including but not limited to, booklets, leaflets or hard copy versions. By continuing to use MamaBaby.com.my Products and Services after the communication of such revision and/or modification, you are accepting and consenting to such revision and/or modification. Please check our website and/or our Announcement site for information on our most up-to-date practices.
Last Updated: 30 October 2022